Ascend FC Refund Policy

Effective Date: September 9, 2023

At Ascend, we are committed to providing the best possible experience for our members, players, and parents. This Refund Policy outlines the procedures and conditions for requesting refunds for various services and activities offered by our nonprofit organization.

1. Refunds for Membership Fees

1.1 Registration Fees: Registration fees for participation in our youth soccer programs are non-refundable, except under specific circumstances outlined below.

1.2 Exceptional Circumstances: In exceptional cases, such as a medical condition or relocation that prevents a player from participating in our programs, a refund request may be considered. Requests for exceptions must be submitted in writing to our info@ascendfootball.org with supporting documentation.

1.3 Cancellation Before Start Date: If a cancellation request is made in writing before the official start date of the program, a partial refund may be granted, less any administrative fees or expenses incurred by the club.

1.4 No Refunds After Start Date: Once a program has commenced, no refunds will be provided for registration fees, regardless of the reason for withdrawal.

2. Refunds for Donations

2.1 Donation Refunds: Donations made to Ascend FC are considered non-refundable. However, if an error occurs in processing a donation, please contact us at info@ascendfootball.org within  7 days to request a correction.

3. Refunds for Merchandise Purchases

3.1 Return Policy: We offer refunds or exchanges for merchandise purchased from our club store within 15 days of the original purchase date, provided the merchandise is unused, in its original condition, and accompanied by a valid receipt.

3.2 Refund Process: To request a refund for merchandise, please contact us at info@ascendfootball.org. We will provide instructions on returning the merchandise and processing your refund.

4. Processing Times

4.1 Refund Timeline: Refunds will be processed within 7 days of receiving a valid refund request.

4.2 Payment Method: Refunds will be issued to the original payment method used for the transaction.

5. Contact Information

For questions or concerns about our Refund Policy or to request a refund, please contact us at:

Ascend Football Club
Montebello, CA
info@ascendfootball.org

6. Policy Changes

Ascend Football reserves the right to update or modify this Refund Policy at any time, with changes posted on our website. Please review this policy periodically for any updates.

By participating in our programs, making donations, or purchasing merchandise, you acknowledge and agree to abide by the terms and conditions outlined in this Refund Policy.

Ascend Football Club
www.ascendfootball.org